Amazing environment, wonderful staff, especially Marlin! They make you feel comfortable and they are incredibly honest with their services. Not once have I felt ripped off or did they make me wait too long to service my vehicle regardless the issue. However, most people do need to understand that they have scheduled appointments with their mechanics. A walk in can't just be taken care of immediately although I guess I've been lucky two out of two times because they see my vehicle right away. They also quote you for any parts and give you options on third party parts compared to original manufacturer parts. As long as I live in the Bronx, this is my go to mechanic!